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Privacy policy

AnyVisa Services Corp. (“AnyVisa,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our website, services, consultations, applications, and related Canadian immigration matters.

AnyVisa manages personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), British Columbia’s Personal Information Protection Act (“PIPA”), and other applicable privacy legislation.

1. Why We Collect Personal Information

We collect personal information for the purpose of providing Canadian immigration, visa, permit, permanent residence, citizenship, document preparation, document review, consultation, and related services. We may also collect personal information to communicate with you, assess your eligibility, prepare or review applications, submit documents to government authorities, manage client files, process payments, issue invoices, comply with legal or regulatory obligations, and administer our business.

2. What Personal Information We Collect

The personal information we collect depends on the service requested and may include your name, contact information, date of birth, passport information, immigration history, travel history, family information, education, employment history, financial information, medical or criminal history where relevant, government forms, supporting documents, and communications with AnyVisa.

Business contact information, such as business address, business email, business telephone number, job title, and employer name, may be treated differently under applicable privacy laws where it is used only for business communication purposes.

3. How We Collect Personal Information

Where possible, we collect personal information directly from you. We may also collect information from your family members, employer, educational institutions, financial institutions, professional advisors, translators, government authorities, public registries, law enforcement agencies, or other third parties where necessary for the service requested and where permitted by law.

We collect personal information only by lawful and fair means and only for purposes that are reasonably necessary for providing our services or administering our business.

4. Consent

By contacting AnyVisa, submitting documents, placing an order, signing a service agreement, attending a consultation, or otherwise providing personal information to us, you consent to the collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.

Your consent may be written, verbal, electronic, or implied, depending on the circumstances and the sensitivity of the information. In some cases, we may require express written consent, including where we need to request information from third parties or submit information to government authorities on your behalf.

You may withdraw your consent at any time, subject to legal, contractual, professional, or practical limitations. Withdrawal of consent may affect our ability to continue providing services to you.

5. Use of Personal Information

We use your personal information to provide services to you, communicate with you, assess your matter, prepare and review applications and documents, submit information to government authorities or third parties where applicable, respond to requests, manage billing and payments, maintain business records, improve our services, and comply with legal or regulatory requirements.

With your consent, we may also send you updates, newsletters, service information, immigration news, or other communications that may be of interest to you. You may unsubscribe or withdraw consent to receive marketing communications at any time.

AnyVisa does not sell your personal information to third parties for marketing purposes.

6. Disclosure of Personal Information

We may disclose your personal information where necessary to provide services to you or where permitted or required by law. This may include disclosure to our employees, representatives, contractors, consultants, translators, administrative service providers, IT service providers, payment processors, courier companies, professional advisors, government authorities, immigration authorities, Canadian visa offices, IRCC, CBSA, ESDC, Service Canada, provincial or territorial authorities, or other relevant bodies.

We may also disclose personal information without consent where required or permitted by law, including in response to a court order, subpoena, legal obligation, emergency involving health or safety, collection of unpaid fees, investigation of fraud or misrepresentation, or where the information is already publicly available.

Where we use third-party service providers, we take reasonable steps to ensure that they protect personal information and use it only for the purposes for which it was provided.

7. Accuracy of Information

We rely on you to provide accurate, complete, and up-to-date information. You must inform AnyVisa promptly of any changes to your personal information, contact information, immigration history, family composition, employment, financial circumstances, or other information relevant to your matter.

You may request correction of personal information held by AnyVisa if you believe it is inaccurate or incomplete.

8. Protection and Retention of Personal Information

AnyVisa uses reasonable physical, administrative, and technological safeguards to protect personal information against unauthorized access, use, disclosure, loss, theft, or misuse. These safeguards may include secure offices, restricted access, password protection, secure electronic storage, and other appropriate measures.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain business records, comply with legal or professional obligations, resolve disputes, or enforce agreements. When personal information is no longer required, we will securely destroy, delete, or anonymize it, subject to applicable law and business requirements.

9. Access to Personal Information

You may request access to the personal information AnyVisa holds about you by submitting a written request. We may need to verify your identity before responding.

In some cases, access may be limited or refused where permitted or required by law, including where the information contains personal information about another person, is subject to legal privilege, relates to an investigation or legal proceeding, cannot be separated from confidential information, or where disclosure would be unlawful.

If we refuse access or correction, we will provide an explanation where required by law.

10. Cookies and Similar Technologies

The AnyVisa website may use cookies, pixels, analytics tools, and similar technologies to operate the website, improve user experience, understand website traffic, remember preferences, support security, and assist with marketing or advertising activities.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to function properly, while others may help us analyze website use or improve our services.

By using our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy, unless you disable them through your browser settings or any cookie preference tool available on our website. You may adjust your browser settings to refuse or delete cookies; however, some parts of the website may not function properly if cookies are disabled.

Where required by applicable law, AnyVisa will obtain consent before using non-essential cookies or similar technologies.

11. Email and Electronic Communications

Email and electronic communication may not always be secure. By communicating with AnyVisa by email or other electronic means, you acknowledge and accept the risks associated with electronic communication, unless you request another method of communication.

AnyVisa will take reasonable steps to protect confidential and personal information, but we cannot guarantee the security of information transmitted by email, internet, or third-party communication platforms.

12. Third-Party Websites

The AnyVisa website or communications may contain links to third-party websites, including government websites, payment platforms, service providers, or other external resources. These third-party websites are not governed by this Privacy Policy. AnyVisa is not responsible for the privacy practices, content, security, or accuracy of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

AnyVisa may review and update this Privacy Policy from time to time to reflect changes in our practices, services, website, or applicable privacy laws. The updated version will be posted on our website, and the date of the latest update may be indicated.

14. Contact Us

If you wish to access or correct your personal information, withdraw or change your consent, ask questions about this Privacy Policy, or raise a concern about how your personal information has been handled, please contact AnyVisa using the contact information listed on our website.