Recently my husband and I used the Anyvisa office in Vancouver to obtain a travel visa to Russia. We were in a bit of rush. The documents beign provided to us by the conference organizers in Moscow came late. And in the end, the documents also turned out to be inadequate for the visa. We had only 7 business days before our plane was to leave. Needless to say, we felt anxious about the timing and somewhat overwhelmed by all the paperwork.
Our main contact was with Zalina Ramonova.
We wanted to write and let you know how very pleased we were with Zalina's exemplary service to us.
Given the number of visas for different customers for different countries that your office has to process, we expected to be simply another number and to be treated with indifference.
Zalina was always courteous, attentive and patient. She responded quickly to any of our questions and guided us thoughtfully through the process when we discovered our documents were inadequate. She appreciated we were in a critical time crunch, and followed up with Ottawa to ensure our visas and passports would arrive back in time. She would then leave us messages to let us know that everything was okay.
The visas arrived on Friday (Sept 16). We take off on Monday (Sept 19)
My husband and I wanted to share this positive feedback with you. It is so rare today to get someone with such a good sense of customer service.
Zalina is an excellent representative of your company, and we will definitely use your services again... and recommend Anyvisa to our friends.
Catherine Clement and Peter Judd
Today Zalina at AnyVisa worked a miracle for my clients. They had advised me that they would go online to get their Reciprocity Fee for arrival at Buenos Aires. The panic phone call arrived from Vancouver airport to say they had forgotten to do so and the website was not working properly for them to complete it. I also tried and had trouble so phoned the Consulate in Ontario only to hear there was a problem with the website and they likely could not obtain one immediately. As their holiday cost was several thousand dollars, and their flight scheduled to leave in 20 minutes, I called Zalina at AnyVisa who thankfully was able to obtain the required document and email directly to my client just as they were boarding the flight. I have nothing but praises for her speedy and efficient service and would highly recommend her service to anyone.
I have been working with Zalina Ramonova for approx 18 months now and the level of care i have received has been amazing. Our need for visas are always very urgent and Zalina always makes sure that we are taken care of. AnyVisa have been fantastic and I wouldn't dream of using another Visa company now.